Privacy Policy
Harley Elite Group respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you use our website, submit an enquiry through our contact forms, or interact with our services.
1. Who we are
This website is operated by Harley Elite Group. For the purposes of UK data protection law, including the UK GDPR and Data Protection Act 2018, Harley Elite Group is the data controller for personal data collected through this website.
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us using the details provided on our website.
2. Information we collect
We may collect and process the following information:
- Your name
- Your email address
- Your telephone number
- Information you provide in contact or consultation enquiry forms
- Technical information such as IP address, browser type, device type and website usage data
- Cookie and analytics data collected through Google Analytics or similar analytics tools
Please avoid submitting highly sensitive medical information through general website contact forms. If you choose to provide health-related information, we will treat it with additional care and only use it to respond to your enquiry or arrange appropriate next steps.
3. How we collect your information
We collect personal data when you:
- Submit an enquiry through our website forms
- Email or telephone us directly
- Request information about consultations or treatments
- Browse our website
- Interact with website cookies and analytics tools
4. How we use your personal data
We use your information to:
- Respond to enquiries submitted through our website
- Arrange consultations and provide information about treatments or procedures
- Manage communication with prospective and existing patients
- Improve our website, content and user experience
- Monitor website performance and visitor behaviour using analytics tools
- Maintain website security and prevent misuse
- Comply with legal, regulatory and professional obligations
5. Lawful basis for processing
Under UK GDPR, we rely on one or more of the following lawful bases when processing your personal data:
- Consent: where you have provided permission, including for non-essential analytics cookies.
- Legitimate interests: to respond to enquiries, improve our services, maintain security and operate our business.
- Contract or steps before entering a contract: where you request information about consultations, procedures or services.
- Legal obligation: where we are required to retain records or comply with applicable laws and regulations.
- Special category data: where health-related information is voluntarily provided, we may process it where necessary for healthcare-related purposes with appropriate confidentiality safeguards or explicit consent.
6. Contact forms
When you submit a contact or consultation enquiry form, the information you provide is sent to us so that we can respond appropriately to your enquiry.
We only use contact form information for the purpose of dealing with your enquiry, arranging consultations or appropriate follow-up, and maintaining necessary records. We do not sell your personal data.
7. Google Analytics
We use Google Analytics and similar technologies to understand how visitors use our website. Analytics tools may collect information such as pages visited, time spent on the website, browser type, device type, approximate location, referral source and interactions with content.
Analytics cookies and similar technologies may only be used where legally permitted and, where required, with your consent. You can manage cookie preferences through your browser settings or website cookie controls where available.
Data collected through analytics providers may be processed on servers located outside the United Kingdom. Where this occurs, appropriate safeguards are used in accordance with applicable data protection law.
8. Cookies
Cookies are small files placed on your device when you visit a website. We may use cookies to:
- Ensure the website functions correctly
- Remember user preferences
- Understand how visitors use the website
- Improve website performance and content
Essential cookies are necessary for website functionality. Non-essential cookies, including analytics cookies, are used only where legally permitted and, where required, with your consent.
9. Sharing your personal data
We may share personal data with trusted service providers who help us operate our website, manage enquiries, provide analytics, host systems, maintain security or deliver professional services.
These may include:
- Website hosting providers
- Email and communication providers
- Website maintenance providers
- Analytics providers
- Professional advisers where necessary
- Regulatory, legal or public authorities where required by law
We only share personal data where necessary and require service providers to handle information securely and in accordance with data protection law.
10. How long we keep your data
We keep personal data only for as long as necessary for the purpose it was collected, including responding to enquiries, arranging consultations, complying with legal obligations, resolving disputes and maintaining appropriate records.
Contact form enquiries are normally retained only for as long as needed to manage the enquiry and related follow-up unless a longer retention period is required for legal, regulatory or professional reasons.
11. How we protect your data
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no website or email transmission can ever be guaranteed to be completely secure. Please avoid sending highly sensitive information through general website forms unless necessary.
12. International transfers
Some third-party service providers, including analytics and technology providers, may process personal data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection law.
13. Your data protection rights
Under UK data protection law, you may have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data
- Request restriction of processing
- Object to certain types of processing
- Withdraw consent where processing is based on consent
- Request transfer of your personal data in certain circumstances
To exercise your rights, please contact us using the details provided on our website. We may need to verify your identity before responding to a request.
14. Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve your concern.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.
15. Links to other websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before submitting personal data.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with an updated revision date.
17. Contact us
For questions about this Privacy Policy or how your personal data is handled, please contact Harley Elite Group using the contact details provided on our website.