Terms & Conditions


1.1 Non-Surgical Appointments / Booking & Deposit

We require every client/patient to make a £100 holding deposit to secure an appointment for any surgical or non-surgical treatments/consultations, which is fully refundable/redeemable for treatment or products.

Please notice that there is no refund issued after completion of non-surgical treatments.

We may accept post-treatment correction or top-up, that varies depending on treatment, in which case the client pays the cost of the product that is used, at 30 % of the initial treatment charge.

Note that non-surgical procedures that are booked as a model do not go by the rules above. Full payment is expected at least 48 hours before the training begins. 

1.2 Cancellation Fees

Please note that this holding deposit/consultation fee is non-refundable if you fail to attend your appointment or cancel within 48-hours of the time of the appointment (our 48-hour cancellation policy kicks in).

For existing patients, we charge a £100 administration fee if you fail to arrive / you arrive late / cancel the appointment / reschedule the appointment without providing 48 hours notice.

Patients who have pre-purchased a course of treatment will forfeit one of the treatments from the course of treatments.

If a genuine provable reason prevents you from attending at the last minute, or you are in receipt of a medical certificate stating that you were too ill to attend, your default fee may be refunded.

A late arrival could result in a reduced consultation and/or treatment time.

Harley Elite Group will endeavour to ensure that your appointment runs to time; however, for reasons beyond our control, we may need to cancel or postpone your appointment at short notice. In this unlikely event, we will make every effort to contact you in advance. We do not offer compensation if we cancel your appointment.

1.3 Payments

All the treatments booked must be paid in full on arrival at the clinic, prior to the treatment starting time. Clients/patients, who have purchased a course of treatment may exchange them providing a reasonable explanation. Treatment that has been bought with discount will be calculated on the full list price per course and per treatment. 

1.4 Treatment sessions

All treatment purchased as a session must be paid in full in advance (before the start of the procedure) of the first treatment. The treatment must be taken within 12 months of the date of purchase. It is possible to exchange sessions, upon the discretion of the practitioner.

2.1 Surgical Appointments Booking & Deposit

Prior to your appointment, we will inform of any preparation required in advance of your treatment.
Late arrival may result in reduced treatment time. A missed appointment without prior notice will be charged fully. Our clinic has a right to postpone your treatment we will make every effort to contact you in advance.
Please note client may reschedule their existing appointments for a maximum of three times.

During revision Surgery, a patient has to cover only expenses of hospital. 

2.2 Payments

Full payment of the treatment is required at least 14 days before the surgery.

2.2.1 Deposits for Surgical Treatment

The deposit will be required upon the booking, the deposit for the surgical procedure is non-refundable. Incase the client is claiming the refund due to some serious reason, such as illness or injury, it should be supported by documentation from GP or we would require confirmation of diagnosis from a specialist. This option of being able to refund is valid for one year after the deposit is paid . Once this period is exceeded , unfortunately we will not be able to make any refund.

2.3 Revisions

Every revision after the treatment is free of charge for our clinic. The patient is responsible only for the hospital fees it may require.

2.4 Cancellation Policy

During the planning of a Surgical operation, if a cancellation is made with less than 14 days before the procedure date, 50% of the deposit is refundable from the full payment. Cancellation with more than 14 days from the surgery date 25% is refundable. In case of a “no-show”, the fee will be non-refundable. Cancellations are accepted over the phone followed by an email or trough email. 

If you are unable to attend your appointment we require 48 hours notice. If you fail to attend scheduled surgery without giving us a serious reason you deposit is not refundable. 

2.5 Child Policy

Due to Care Quality Commission regulations, we cannot treat people that are less than 18 years of age. Please be aware that we will have to turn you away if you bring someone under the age of 16 and you are not the legal guardian of said person despite your booked appointment. In the event of this, we will have to cancel the appointment and the above cancellation fees will apply.

3.0 Complaints Procedure

Complaints are taken very seriously at Harley Elite Group. In the reason that a patient has a complaint, they should speak to one of our Patient Care Specialists at the earliest opportunity, who will endeavour to resolve any issue(s). If, however, a patient feels that the issue(s) are not resolved to their complete satisfaction a formal complaint can be lodged and submitted.

Formal complaints should be sent via email to info@harleyelitegroup.co.uk 

Patients will receive a written acknowledgement of receipt of a complaint within 3 working days. All complaints will be thoroughly investigated and patients will be informed of the outcomes within 20 working days of the written acknowledgement.

3.1 For refunds

Refunds require 30 days in which to process the complain and issue a refund. 

4.0 Legal Disclaimer

The result may be different between patients of which the treating practitioner has no control over.

No result can be 100 % guaranteed regarding safety issues. All attempts have to been made to protect realistic expectation.

After the product is injected in the body or face its non-refundable.

I fully understand that  it is possible for the results to be different between patients and might not live up to my expectation or goals and I am fully prepared for this outcome. All is dependent on the individuals own metabolism and activity. All patients and models are required to pay for their procedures